PrimalAsset

Frequently Asked Questions

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Welcome to our FAQs page! Here you'll find answers to common questions about our products/services. Whether you're a new customer seeking information or a returning client looking for clarification, we've got you covered.

FREQUENTLY ASKED QUESTIONS

Dive in to discover everything you need to know, and if you can't find what you're looking for, don't hesitate to reach out to our friendly support team for assistance.

Please be assured that we maintain this information with the same level of security as an active account and are not permitted to use it for any purpose other than meeting our legal record-keeping obligations. After the 5-year retention period, your data will be automatically deleted from our systems.

We're a global crypto finance company on a mission to make it possible for anyone, anywhere to help change the global economy. Our company was founded because we believed money should work like the internet — open, secure, free, everywhere. Today, we offer four products. We make it easy to invest in crypto even if you've never invested in crypto. With Us, you can print your own money like a paper — across the table or the ocean. Our OTC crypto desk moves over $0.99B each month. And our addition team players in poloniex welcomes one of the world's largest exchanges.

We offer a variety of payment methods using cryptocurrencies (Bitcoin, Ethereum and USDT)

Your account will be updated as fast, as you deposit.

You can find full details on your transactions by following the steps below:

  • Go to 'Dashboard'
  • Click on the Investments
  • Click on the Investment summary
  • Find the relevant transaction

  • Click on the Top Up on the sidebar
  • Click on add deposit
  • Enter the amount you wish to fund
  • Choose your mode of payment
  • Click on Process Deposit
  • On the next page you will see the payment address of your selected payment method
  • You can copy the address or scan the QR code to get the address
  • After successful payment click on the Upload Payment Proof
  • Upload a copy of your payment receipt for confirmation
  • After confirmation your account will be funded

  • To invest click on “Investments” on the sidebar
  • Click on New Investments
  • All our plans will be displayed on the screen
  • Choose your preferred plan by clicking on “choose plan” button of the respective plan
  • Enter your investment amount
  • Choose your investment contract
  • Enter your investment description and click on Invest Now
  • And that's all you need to do to invest. Your profits will now begin to accumulate based on your selected plan.

To withdraw your profits, please follow the steps below:

  • Click on Withdraw from the sidebar
  • On the form provided, enter your wallet address
  • Choose your payment method, either BTC, USDT or ETH
  • Enter the amount you wish to withdraw
  • The last step is to enter a withdrawal description
  • Click on Request withdrawal

To withdraw your profits, please follow the steps below: